Manage Sales
Magento Marketplace is a full-featured digital commerce site with integrated payments, where you can offer your products for free, or for sale. Purchases can be paid by credit card or PayPal.
Developers are not charged a fee to submit or list products or services on Magento Marketplace. All product sales are subject to a revenue share, with 70% of the revenue for the developer, and 30% for Magento. This business model allows us to invest in marketing and promotions to grow the businesses of participating developers.
Buyers have twenty-five (25) days after the date of purchase to request a refund. Magento reviews all refund requests and if approved, issues the appropriate refund.
Customer information
Protecting the privacy of customer information is important to Magento, and we work to ensure that our policies meet industry-standard privacy practices. We also recognize your need to communicate with those who purchase your products and services.
At the time of transaction, you will receive an email notification that identifies the customer by user name, and lists each extension or theme purchased, along with any additional installation or support services.
- Customers who purchase installation or support services receive your support contact information at the time of purchase.
- Customers who do not purchase additional services can communicate directly with you using the general contact information on your profile page.
- SaaS providers can provision license keys for customers after the purchase.
View your sales information
Sales and refund information is available in your Marketplace dashboard, and it is also sent by email.
In the Marketplace Developer portal, in the top navigation, go to Reports > Sales.
Marketplace Sales Performance
| Field | Description |
|---|---|
| Total Sales | The total dollar amount of all of your sales on Marketplace. |
| Free Purchases | The number of free products you have transacted. |
| Paid Purchases | The number of paid products you have transacted. |
| Installations | The number of your products that have been installed. |
| Refunds | Magento Marketplace allows buyers up to 25 days after the date of purchase to request a refund. Requests for refunds are reviewed by the Magento Marketplace administrator. If approved, credited to the PayPal account of the purchaser. |
| Tab | Description |
|---|---|
| Sales | Lists all sales of products, installation, and support across the lifetime of the account. |
| Refunds | Lists all refund requests along with their statuses (i.e., approved, declined, or pending). |
| Payouts | Lists all payouts you’ve received. |